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Where Are We Headed? Automation Maturity Spectrum…

PORTALS

Self-Service for third parties

WORKFLOW

Coordinate across multiple stakeholder groups e.g., risk-based routing, task queues, reminders

RPA

Automate repetitive work e.g., Intelligent decision workflows, lookup multiple data sources, create PDF reports

AI

Understand large data sets, real time extraction & analysis e.g., automatic red flags for fraud, reputation, etc.

BLOCKCHAIN

Coordinate across enterprises e.g., supplier enter data once and share with multiple clients

 

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